The same signed cards as the trainer above, in one list to read or print.
- How many scored questions does Management and Leadership carry?
- 17 of the 160 scored questions.ASQ CQE Body of Knowledge 2022: section question counts
- Which pioneer is tied to 'fitness for use' and the planning, control and improvement trilogy?
- Joseph Juran.Course lesson ge-m1: quality pioneers and how quality management evolved
- Which pioneer is tied to 'conformance to requirements' and zero defects?
- Philip Crosby, who measured quality by the price of nonconformance.Course lesson ge-m1: quality pioneers and how quality management evolved
- What are the four parts of Deming's system of profound knowledge?
- Appreciation of a system, knowledge of variation, theory of knowledge and psychology.Course lesson ge-m1: quality pioneers and how quality management evolved
- Quadratic loss function
- L = k(y - m)^2, with m the target. Any distance from target costs something, growing with the square of the distance.Course lesson ge-m1: quality pioneers and how quality management evolved
- How do you find k in the loss function?
- k = cost at a known deviation / (that deviation)^2, for example the cost at the tolerance limit divided by the half-tolerance squared.Course lesson ge-m1: quality pioneers and how quality management evolved
- Hoshin kanri
- Policy deployment: a few breakthrough goals cascade through every level, with catchball so each level negotiates what it can deliver.Course lesson ge-m1: strategic planning and deployment tools
- What are the four balanced scorecard perspectives?
- Financial, customer, internal process, and learning and growth.Course lesson ge-m1: strategic planning and deployment tools
- Payback period
- Investment / net yearly benefit. It measures time to recover the money, not profit.Course lesson ge-m1: benchmarking, stakeholder analysis and cost-benefit
- Net present value
- The sum of each year's net benefit times its discount factor, minus the investment. Positive means the project beats the discount rate.Course lesson ge-m1: benchmarking, stakeholder analysis and cost-benefit
- Functional benchmarking
- Comparing your process with the same function in a different industry, for example your billing against a hotel's.Course lesson ge-m1: benchmarking, stakeholder analysis and cost-benefit
- Critical path
- The longest chain of dependent tasks. It sets the finish date; tasks off it have float.Course lesson ge-m1: project tools: Gantt charts and RACI