Free ASQ CQE flashcards

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Flashcard · Management and Leadership

How many scored questions does Management and Leadership carry?

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How many scored questions does Management and Leadership carry?
17 of the 160 scored questions.ASQ CQE Body of Knowledge 2022: section question counts
Which pioneer is tied to 'fitness for use' and the planning, control and improvement trilogy?
Joseph Juran.Course lesson ge-m1: quality pioneers and how quality management evolved
Which pioneer is tied to 'conformance to requirements' and zero defects?
Philip Crosby, who measured quality by the price of nonconformance.Course lesson ge-m1: quality pioneers and how quality management evolved
What are the four parts of Deming's system of profound knowledge?
Appreciation of a system, knowledge of variation, theory of knowledge and psychology.Course lesson ge-m1: quality pioneers and how quality management evolved
Quadratic loss function
L = k(y - m)^2, with m the target. Any distance from target costs something, growing with the square of the distance.Course lesson ge-m1: quality pioneers and how quality management evolved
How do you find k in the loss function?
k = cost at a known deviation / (that deviation)^2, for example the cost at the tolerance limit divided by the half-tolerance squared.Course lesson ge-m1: quality pioneers and how quality management evolved
Hoshin kanri
Policy deployment: a few breakthrough goals cascade through every level, with catchball so each level negotiates what it can deliver.Course lesson ge-m1: strategic planning and deployment tools
What are the four balanced scorecard perspectives?
Financial, customer, internal process, and learning and growth.Course lesson ge-m1: strategic planning and deployment tools
Payback period
Investment / net yearly benefit. It measures time to recover the money, not profit.Course lesson ge-m1: benchmarking, stakeholder analysis and cost-benefit
Net present value
The sum of each year's net benefit times its discount factor, minus the investment. Positive means the project beats the discount rate.Course lesson ge-m1: benchmarking, stakeholder analysis and cost-benefit
Functional benchmarking
Comparing your process with the same function in a different industry, for example your billing against a hotel's.Course lesson ge-m1: benchmarking, stakeholder analysis and cost-benefit
Critical path
The longest chain of dependent tasks. It sets the finish date; tasks off it have float.Course lesson ge-m1: project tools: Gantt charts and RACI